You can cancel your membership through your membership backoffice (where link is emailed to you when you first sign up the membership - If you don't have the link, just click our Live Chat or email us at support@1bigteam.org).

To get back your deposit, you have to send the happyness gadget back to our office for inspection. If everything is in working condition, we will initiate the refund of the deposit within 3 business days. You should get it within 10 business days to your initial card that you paid with.

您可以透過您的會員後台取消您的會員資格（當您首次註冊會員時，鏈接會通過電子郵件發送給您- 如果您沒有該鏈接，只需單擊右下角的實時聊天室或电邮我们（support@1bigteam.org）即可與我們的任何幸福英雄交談）。

要取回押金，您必須將幸福小神器寄回我們的辦公室進行檢查。如果一切正常，我們將在 3 個工作天內啟動押金退流程。您應該會在 10 個工作天內還您付款時使用的初始卡收到。